Purchased Sorcerer Supplements
Ron Edwards:
Yeah, everything worked out OK within a day or so. The author was away from email for a bit, that's all.
Best, Ron
Eero Tuovinen:
I've been thinking about this thread, Ron... aren't you somewhat responsible for those mini-supplement sales, regardless of what you say above about not having any contact or oversight in the process? Of course there wasn't a problem this time around, but assuming that one of those authors really disappeared, it seems to me that you'd have a responsibility to refund the customer, considering how the webpage is set up. (The page I'm thinking of is this one on the Sorcerer website; perhaps it's not the one everybody else is looking at.) The page doesn't do anything to explain the nature of the transaction, after all, so from the viewpoint of the customer it seems pretty misleading if they end up paying for a non-existent product at your website. The fact that you know nothing about where their money went seems like neglect on your part in that situation; it could be interpreted that you're running a fraudulent webstore.
I got inspired on this train of thought when you mentioned that you've fallen out of touch with some of those authors. Seems somewhat hazardous to trust in them keeping up their part of the deal in fulfilling these orders when you take responsibility for guaranteeing the sale as the proprietor of the marketplace, so to say. It'd be difficult for the situation to get out of control in a major way in practice, of course, but I could imagine one or two customers getting hurt by a suddenly disappearing designer. Perhaps you should consider making your relationship to the mini-supplement sellers a bit more clear on the sales page so that the customers do really understand unambiguously that you don't have any agreement with those other publishers.
Ron Edwards:
I have handled that exact issue in my own way on several occasions. It's always been to the benefit of the customer and the details don't concern you or any other outside party.
I don't like the phrasing and presentation on those pages for exactly the reasons you describe. The Sorcerer site was built to be adaptable as I discovered how the programs and activities played out in reality over the years. For a while, that worked. However, at this moment, the software is currently fucked about a dozen different ways. If I could edit the site and repair the broken pages, then I'd certainly change the outdated phrasing about the mini-supplements and a lot of other things, to reflect the policies that have evolved since those pages were published. But at the moment, I can't.
Best, Ron
Eero Tuovinen:
Yes, updating web pages is annoying, as anybody can attest by looking at mine - simply have better things to do with my time, often enough. If the situation persists after Gencon, when we all have more time, perhaps something could be done about that Sorcerer site as well.
Ron Edwards:
This is more than merely "annoying." I want you to consider that your post very nearly accuses me of being neglectful, fraudulent, and irresponsible, in just those terms. I do a lot of things regarding Adept Press and role-playing that are profoundly annoying in order to be attentive, honest, and responsible, and I do them nearly every day. If tending to the website were merely annoying, then it'd be done.
The problem is a hard barrier of actual capability. I'm getting frustrated with your lack of acknowledging that.
Best, Ron
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